18500 Privacy Policy — Complete Data Protection Details
Last updated: January 2026. By using the 18500 platform, you automatically agree to this policy.
Types of Information Collected
The following types of information are collected when you register and use the 18500 platform:
- Account Information: Full name, email address, date of birth, mobile number, and national ID or passport details for identity verification.
- Financial Information: Transaction details in Bangladeshi Taka (BDT / ৳) — deposits, withdrawals, payment method details (e.g. bKash, Nagad numbers), and transaction history.
- Device & Browser Information: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Usage Data: Pages visited on the platform, time spent, gaming or betting activity, and session logs.
- Cookie & Tracking Information: Cookies may be collected automatically when you visit the platform.
Data collection is strictly limited to what is necessary for providing the platform's legitimate services. No excess data is collected.
How We Use Your Data
18500 uses the data it collects for the following purposes:
- For account creation, verification, and management.
- To process deposits and withdrawals in BDT.
- To assist with customer support and issue resolution.
- To prevent fraud and unauthorized access.
- To improve the platform experience and introduce new features.
- To comply with applicable laws and regulatory requirements in Bangladesh.
- To send personalized offers or notifications (subject to user consent).
Your data is never sold to third parties for advertising purposes.
Cookies & Tracking Technologies
18500 uses cookies on its website and platform. Cookies are small data files stored in your browser. They are used to keep your login session active, analyze usage patterns, and improve platform performance.
Cookie Types:
- Essential Cookies: Required for login and security; disabling these will prevent the platform from functioning properly.
- Analytics Cookies: To monitor page visits and usage patterns. These do not identify individuals.
- Preference Cookies: To remember your language, theme, and other preferences.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
Data Retention, Security & Third Parties
Data Retention: 18500 stores user data on secured servers. Your information is retained for as long as your account remains active. If your account is closed, data may be kept within the limits required by applicable law.
Security Measures: All connections are secured with encryption technology. Passwords are never stored in plain text — only in encrypted form. Automated alerts are in place to detect suspicious activity.
Sharing Information with Third Parties: Your information may be shared with third parties in the following limited circumstances:
- Payment processing providers (e.g., bKash or Nagad) — to complete transactions.
- Bangladesh law enforcement agencies — when required by a legal order.
- Fraud prevention services — to verify suspicious activity.
Your data is never sold or shared for commercial purposes.
User Rights, Policy Changes & Contact
Your Rights: As an 18500 account holder, you have the following rights:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Deletion: Under certain conditions, you may request deletion of your account and associated data. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
Policy Changes: 18500 may update this Privacy Policy at any time. Users will be notified of significant changes. We recommend checking this page regularly.
Contact: For any questions or requests regarding the Privacy Policy, email us at [email protected]. For general inquiries, FAQ section Go.
Your information is secure — go ahead
Your privacy is our priority at 18500. If you have any questions, get in touch with us or create an account today.